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3 februari, 2012 In Video, Wonders

Gary Copeland – Customers for Life

In January of 2012, Gary Copland held a program on The Human Element® in Customer Relations in Stockholm, Sweden. Between sessions, Leif Cervin had time to sit down with Gary for an interview. Gary explains why FIRO theory is important when training staff in handling customers, and gives a few examples why it is wise to train your staff in customer relations.