This is a gig for the company that owns all railway stations in Sweden. They recently modernized the 100-year-old Centralstationen in Stockholm, making room for and opening up lots of new stores and boutiques. This is about the campaign to attract new and returning costumers. Anders Klapp did the photo, I did edit and post.
In January of 2012, Gary Copland held a program on The Human Element® in Customer Relations in Stockholm, Sweden. Between sessions, Leif Cervin had time to sit down with Gary for an interview. Gary explains why FIRO theory is important when training staff in handling customers, and gives a few examples why it is wise to train your staff in customer relations.