Leif Cervin (the Human Element Sweden) interviewed Steve Miller about Implicit Career Search, as Steve was running workshops in Stockholm. “What is Implicit Career Search, how did you come up with the idea, and what are you doing in Sweden?”.
In January of 2012, Gary Copland held a program on The Human Element® in Customer Relations in Stockholm, Sweden. Between sessions, Leif Cervin had time to sit down with Gary for an interview. Gary explains why FIRO theory is important when training staff in handling customers, and gives a few examples why it is wise to train your staff in customer relations.
The Human Element Sweden, is the certifier of all THE-practitioners in Sweden. The certified consultants is up to date on seminars, workshops and new editions of the materials on the new website.
Collaborative skills impact the success of every organization. Organizations with complex tasks and/or high levels of interdependency among employees require greater collaborative skills in order to perform well. The ability to build effective collaborative relationships and mutually supportive work environments has a direct impact on organizational effectiveness. Strong collaborative skills leverage the effectiveness of all relationships and environments, particularly among team members and between departments, customers, suppliers, partners and all the interdependent parts of any organization. We made the video.